Email Isn’t Working. How to Use Computers to Support Customers

Email has been around since Ray Tomlinson chose the @ symbol in 1972. Almost half a century on and email has never really been fit for purpose as a tool to service customers efficiently or effectively. For that, there are better solutions.

Whether you’re a freelancer, a one-person company or a small business with a number of employees, you should be handling customer enquiries more efficiently.

In this tutorial, I’ll show you how you can save time and money and improve customer satisfaction by implementing a help desk ticketing system to help customers promptly and to never miss another enquiry.

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Email Isn’t Working, How to Use Computers for Efficient Team Communication

In this tutorial, I’ll show you why email is not working for you and give you a solution to collaborating with others in teams to work more efficiently and effectively.

The growth of the Internet, over the last 25 years, has opened up new ways of working, new industries and new opportunities in a way that few could’ve imagined back in the early-1990s.

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How to Manage Household Bills the Smart Way and Save Money

Keeping track of bills is time consuming and no fun for anyone. In this tutorial, I’ll show you how to manage household affairs the smart way. It’s so easy.

A friend of mine is a disaster recovery manager for one of the largest employers in the world. It’s mission critical stuff and he ensures the business continuity of the organisation in the event of all manner of potential catastrophes.

He’s probably even got a business continuity plan to deploy in event of a zombie attack!

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An A-to-Z of German Software Developers—Part 2

In technology, you’d be forgiven for thinking that all good ideas originate in Silicon Valley, San Francisco. That’s not the case. You may have heard of Silicon Roundabout, London, or even Silicon Glen in Scotland.

What may come as a surprise is the number of digital technology companies and app producers in Germany.

In the first part of this tutorial series on German software developers and tech companies, I looked at some of the apps and developers from Germany, listed A-M. It’s not designed to be a comprehensive list, just a list highlighting the significant German contribution to the world of computer technology.

In this, the second part of the series, I’m listing some of the apps and developers, N-to-Z, that have popped up on my computing radar.

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