Email has been around since Ray Tomlinson chose the @ symbol in 1972. Almost half a century on and email has never really been fit for purpose as a tool to service customers efficiently or effectively. For that, there are better solutions.
Whether you’re a freelancer, a one-person company or a small business with a number of employees, you should be handling customer enquiries more efficiently.
In this tutorial, I’ll show you how you can save time and money and improve customer satisfaction by implementing a help desk ticketing system to help customers promptly and to never miss another enquiry.